At Car Servicing and You, we take pride in being your local mechanic for car service and car repairs in the Carnegie, Murrumbeena, Glen Huntly, Malvern, Malvern East, Caulfield, Caulfield East, Glen Iris, Keilor, Keilor Park, Keilor East, Keilor Downs, Kealba, Taylors Lakes, Tullamarine, Airport West, Niddrie, Sydenham, Hillside, Taylors Hill, East St Kilda and Armadale areas. Our skilful and experienced car service mechanics pay attention to every little detail and explain to you details of the repair work needed. We also provide exhaust repairs, tyres, car air conditioning service and repairs, mechanical repairs, car brake repairs, car batteries, wheel alignments, roadworthy certificates, alternator repairs, suspension repairs, auto transmission service and repairs and starter motor.
We strive to achieve complete customer satisfaction and regardless of how little or how much you choose to have done, we will do it with pride, dignity and fairness.
All our car repairs come with a minimum 12 Month/20,000km warranty. Where we are unable to offer this warranty because you have asked for a temporary repair or you have elected to use second hand parts, we will tell you what warranty is available to you.
We understand it is your budget and your choice when it comes to servicing your car. We never complete any work without prior authorisation. Our goal is to ensure you drive away happy after your car is serviced by us.
If after servicing or repairing your car you don’t think its running smoother and more efficiently or you don’t think it is fixed then we will service it again. If you’re still not satisfied we’ll refund your money in full.
How often should I service my car?
Car repairs and your car service interval depends as much on time and driving conditions as it does on distance. For new cars, utilising the manufacturers handbook service schedule should be your minimum standard. However, how often your car needs to be serviced has as much to do with how you drive, as it does how far you drive. Repeated, short, stop-start journeys, for example, are one of the hardest forms of work an engine can endure. If you do less than 5000km of short trip driving every 6 months, then changing your oil and oil filter every 6 months will optimise engine life.
If you don’t do a lot of kilometres you can service your car according to the recommended time based service intervals on your service sticker. Alternatively, if you use your car more regularly and drive more than the average distance then your car’s servicing should be based on the recommended distance travelled.
Does my new car have to be serviced by the dealer?
In an April 2008 investigation by CHOICE, 89 per cent of new car dealership service centres tested missed at least one of the four common faults planted by an experienced mechanic before the vehicles were taken to a service centre. (http://www.choice.com.au/reviews-and-tests/transport/cars/maintenance/car-servicing-centres.aspx) On the back of these findings, the Australian Competition and Consumer Commission were called upon to re-release information regarding consumers’ rights for servicing new cars under warranties.
In fact some dealers will blatantly say that warranty can only be maintained by servicing your car with them or that only they have the equipment to maintain your new car. Results of a 2008 NRMA online survey found that 31 per cent of respondents were unaware that while their car was under warranty, it was not compulsory for it to be serviced at a new car dealership. Consumers are not made aware enough that authorised service providers, using original manufacturer parts are able to record the service in the vehicles log book – effectively maintaining the validity of the new car warranty.
If your car is under warranty, please let us know and we will use genuine parts in your car so that your new car warranty is maintained.